All units repaired by ERD carry a two-year warranty of workmanship from date of invoice, except where ERD outsources a unit because of proprietary parts or for other reasons which will be discussed with the client at the time of evaluation, ERD will mirror the outsource vendors warranty less four (4) weeks to cover the unit while in transit.
If the item fails under warranty, unit must ship back with a detailed description of the nature of the failure. If our evaluation determines that it is a valid warranty, the unit will be processed as such. Replaced parts that are found to have failed as part of normal operation, misapplication, or improper installation are not covered under workmanship warranty. Parts are only covered if ERD has improperly installed them. ERD does not warranty any application software(s), user program(s) or firmware. Units deemed inoperable due to custom application item(s) and/or firmware(s) are not considered a warranty. All invalidated warranties may be charged a minimum of 10% of the original repair charge – and may not be released if customer is under credit hold.
Without limitation, the above warranty shall not apply to items that have: been tampered with, repaired, or altered in any manner whatsoever; failed due to misapplications, operations above rated capacities, negligence, improper storage, handling or installation; or an act of God.
Force Majeure: ERD shall not be liable to buyer for any losses resulting if fulfillment or performance of any term or provision of this Agreement or any Agreement resulting herefrom is delayed or prevented by revolution or other civil disorders, wars, strikes, labor disputes, partial or complete suspension of operations at either party's affected plants, fires, floods, acts of God, federal, state or municipal actions, statute, ordinance or regulations, or without limiting the foregoing, by any other cause not within its reasonable control and which by the exercise of reasonable diligence it is unable to prevent.
Except as specifically set forth above, ERD makes no warranties with respect to parts or equipment it services or sells. ERD expressly excludes any and all implied warranties or fitness of any product for a particular purpose.
